ISO/IEC 20000 is an Information Technology Service Management (ITSM) the primary World Wide International standard for IT service management. it had been developed in 2005, by ISO/IEC JTC1 SC7 and revised in 2011. it's supported and intended to supersede the sooner BS 15000 that was developed by BSI Group. Formally: ISO/IEC 20000-1:2018 (‘part 1’) includes the planning , transition, delivery and improvement of services that fulfill service requirements and supply value for both the customer and therefore the service provider. This standard requires an integrated process approach when the service provider plans, establishes, implements, operates, monitors, review, maintains and improves a Service Management System (SMS).
This is a world IT standard that permits companies to demonstrate excellence and prove best practice in IT management. the quality ensures companies are able to do evidence-based benchmarks to continuously improve their delivery of IT services. The adoption of this standard has grown quite rapidly within the international arena of IT service providers and it's become a competitive differentiator for delivery of IT services. it's aligned with and complementary to the method approach defined within ITIL from the Office of state Commerce (OGC).
Benefits of ITSM:
- Provides assurance to interested party and clients for the management of IT services.
- Provides a process for Information Technology Governance.
- Provides the organization a world-class platform to execute IT services.
- Helps align and integrate the IT Services with the general business strategy.
- Increase in overall organizational efficiency and operational performance.
- Market differentiation thanks to positive influence on company prestige.
- Increases vendor status of your organization.
- Minimizes internal and external risks to service continuity.
- Brings your organization to compliance with legal, regulatory, and statutory requirements – attain ISO 20000 certification compliance.